Cancellation & Refund Policy

Effective date: September 19, 2026

This Cancellation & Refund Policy applies unless a confirmed quotation, promotion, third-party booking channel or rental agreement states different terms.

Before confirmation

A booking request submitted through the website can be withdrawn before Nine A confirms it. If no payment has been collected, there is ordinarily no refund to process.

After confirmation

Cancellation charges may depend on notice period, vehicle class, special preparation, delivery arrangements, peak dates, third-party costs and whether the vehicle was held exclusively for the customer. The applicable cancellation terms should be stated in the confirmation or rental agreement.

Refund processing

Approved refunds are returned using an available method appropriate to the original payment or agreed refund channel. Bank, card, wallet, currency-conversion or intermediary processing times and fees may be outside Nine A’s control.

No-shows and late arrival

A no-show or material delay without communication may affect availability and may result in charges where allowed by the confirmed rental terms and applicable law.

Vehicle unavailability

If Nine A cannot provide a confirmed vehicle because of breakdown, safety concerns or another operational issue, we may offer a reasonable substitute, reschedule, or provide an appropriate refund for amounts attributable to the unavailable service, subject to applicable law and the confirmed agreement.

Consumer rights

Nothing in this policy removes statutory consumer rights or remedies that cannot legally be waived.